Convergence Technology Solutions Corp. | Services
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Services

Our enterprise-class communication services are built on the powerful voice capabilities of our market-proven cloud and locally-hosted, high availability and fault-tolerant platforms. Our technology solutions such as Office 365 deployment and migration, as well as web design and development are cutting edge and best in class. Whether you are a small home office or a global enterprise, we deliver the services your business needs to stay ahead of the competition and maintain a healthy bottom line.

Glemel R. Jones, VP Healthcare Vertical Markets

Business Phone Systems


Wherever there is high speed internet, you are able to take advantage of our communications technology–with no boundaries, no limits, anywhere, anytime, with no added charges regardless of your location. No matter how spread out your offices or branches may be, you are able to access Convergence Technology communications tools without having to deal with different telephone service providers or purchasing different types of equipment for each location. A single unified phone system with only one number to call and maintain will simplify and improve the way you do business. All calls will be directed to anyone in your organization with the push of a button and the assistance of a virtual secretary. This system ensures that incoming calls are defined for proper routing and even filters out those calls that are anonymous or unnecessary.

 

With our phone system, you will no longer have to worry about missed or mis-directed calls because all calls can be forwarded to any mobile phone or to Our technology offers all the functionality of a big business telephone system while effectively reducing cost and enhancing productivity at the same time.

 

Anyone calling you through your own virtual phone network can reach the key people they need to be in touch with. In less than a day, your business is transformed from a collection of small cubicles into an interactive global network with operating communications tools for both data and voice.

 

Let us work with you to provide you with a work solutions that you can use right away including the following features.
• Complex Business Phone System
• VoIP PBX Phone Systems
• VoIP Call Center Solutions
• CRM Solution

 

Contact us now for more information.

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Virtual Assistant & Call Center Solutions


We offer and end-to-end telecom and IT solution including virtual secretarial services, business process outsourcing (BPO), HelpDesk services, medical transcription, and market research analyses and surveys. This broad array of innovative services plus bi-lingual capabilities set us apart from our competition through a rare mix of solutions that brings greater value for our customers. Our Unified Communications model allows us to offer stand alone solutions while leaving room for future integration with other line of business applications and solutions.

 

Our Virtual Assistant services include:
• Virtual number(s)
• Business Process Outsourcing (BPO)
• Hosted Business Center
• Centralized Phone System
• Call Center Solutions

 

Contact us now for more information.




Global Calls, Local Rates


Can your IP PBX distinguish a local call from an IDD call? Probably not, but the phone company can, and when the bills arrive, you have to have a good tracking mechanism to determine from which terminal those calls came from. Fortunately, your IP PBX can’t tell the local call from a VOIP call as well. So you can actually call the world and you won’t need that expensive tracking mechanism anymore. Get unlimited outbound calling to any telephone number in the United States, Canada, Puerto Rico, Guam, and to other countries.

 

Interactive Voice Response (IVR) is a technology that allows a computer to detect voice and dual-tone multi-frequency signaling (DTMF) keypad inputs. IVR technology is used extensively in telecommunication, but is also being introduced into automobile systems.

 

Home and Multi-Home Location CTSC solutions are optimized for small offices, entrepreneurs, and independent professionals. So, if you’re starting out and would need to a certain flexibility to operate from your home while away from your business address, we can help make sure that your business lines will remain operational while you’re at domestic duty. CTSC includes everything you need to run your business and give it that professional first impression.

 

Contact us now for more information.




Office 365 and Cloud Migration


What is Office 365?

 

Office 365 is cloud technology that allows your small business to have a complete office in the cloud with easy access to the latest version of Microsoft Office: Word, PowerPoint, Excel, and Outlook. When you’re not in your office, you can use Office Web Apps, the cloud version of Microsoft Office through any internet-connected device including smartphones. You also get cloud-based productivity services including enterprise-class email, file sharing, and HD video conferencing. All these big business tools that used to be too costly for small business are now available to you so you can work faster and smarter.

 

Let us help you move your office to the cloud.

Contact us now to try Office 365 for free.

 

 



Web Design and Development


We will work with you to design a site that fits your business persona and your needs. We tailor-fit our solutions to individuals and organizations because we understand that every individual and organization is unique. Whether you’re a Mac or a PC fan, we have a web design solution for you. Regardless of the platform, we incorporate best practices in all our solutions to provide you with the best possible outcome at a budget-friendly cost.

 

 

Let’s get started! Contact us now and we’ll be in touch right away.




We work closely with you and carry out research to understand your needs and wishes.