Achieving this type of prestige for a small business is not easy feat. New Century Home Health Care, however, is able to achieve its organizational goals by using the latest cloud-based unified communications technology provided by Convergence Technology Solutions. With advanced communication protocols using VoIP technology, New Century Home Health Care is able to rely on a set of best-in-class tools to keep the communications lines open without breaking the bank.
As President and CEO Nancy Pascual puts it:
Delivering an unsurpassed buying experience, LA Mart is the anchor of the Furniture & Decorative Arts District in downtown Los Angeles, a center of city–wide renaissance and revitalization. In proximity to the residential redevelopment of the city’s central core, our prime downtown location, accessible by four major Southland freeways, is at the forefront of the hottest new area of concentrated residential real estate, ensuring optimum access to this emerging urban live/work community and its style-conscious denizens.
Property management for this type of operation is not for the faint of heart. It is critical that despite the magnitude of the work required to “keep the trains running,” tenant satisfaction is not compromised. The difference between “living” and “dying” when you try to balance operational efficiency and fiscal responsibility is a tricky situations with very high stakes. The only way to succeed in this “life and death” balancing act is to have a unified communications solution that is reliable and scalable.
This is where Convergence Technology Solutions comes into the picture. With its cloud-based and locally-hosted, high availability, and fault-tolerant VoIP solution, inter-office and tenant communication is streamlined, efficient, and effective. Imagine a set up with hundreds of offices scattered across 724,000 square feet. Now imagine the challenge of having to coordinate communications between those offices on a daily basis: resolving leasing issues, answering questions, and meeting customer needs. A little daunting, isn’t it? That is, unless you use Convergence Technology Solutions. We exist to help you run your business and allow you to meet your service level agreements with your customers.
CCHC is among the top ten providers of community health center visits in Los Angeles County having grown in service from 45,000 visits in 2004 to over 110,000 visits in calendar 2009. CCHC serves the low-income, under-served, primarily immigrant, Latino, Armenian, and Asian communities of its clinics’ locations, as well as communities across the San Fernando Valley, East Hollywood and East LA. CCHC health care providers speak the languages of the community.
IT Manager Abe Poladyan gives us an insight into what it is like managing the infrastructure to support the organization.
CCHC currently serves the following communities:
CCHC Glendale Clinic and Corporate Office